Frequently asked questions

Yes — the Free plan is free forever. You get up to 50 active students and 5 classes. No card required, no trial countdown. When you need more, you can upgrade to Essential (£10/mo) for up to 150 students and 15 classes.

No. Clubroll is a web app — it works in any modern browser on a phone, tablet or computer. Coaches can add it to their home screen for quick access. It also works offline for attendance once the page has loaded.

Yes. From the Students page, use the "Import from CSV" link. Download the template, fill in your students, and upload — they'll appear in the system immediately.

Most coaches are up and running in under 15 minutes. Add your club name, create a class or two, and share your join link with parents. The system does the rest.

Free — 50 students, 5 classes. Free forever, no card needed.
Essential — £10/mo. 150 students, 15 classes, wallets & payment requests.
Pro — £25/mo. Unlimited everything. E-signing, compliance tools, priority support.
See the full breakdown on the Pricing page.

You keep all your data — you just can't add new students or classes beyond your plan limit. Existing records are never deleted. Upgrade any time from Settings → Plan.

Yes. Cancel from Settings → Plan. Your subscription ends at the end of the current billing period and your account reverts to the Free plan — no data is deleted.

Yes — email us at hello@clubroll.uk with your charity number and we'll sort you out.

Share your club's join link (clubroll.uk/join/YOUR-CODE) or just the join code shown on your Dashboard. Parents open the link, see your active classes, and click "Join" to create an account. Once registered they can view their child's attendance, schedule and payment history.

Yes. Connect your Stripe account in Settings → Payments and you can send parents payment requests that they settle by card via a secure Stripe Checkout link. You can also record cash or bank transfer payments manually.

Yes. Clubroll is operated by a UK company, ICO registered. We process personal data only as your data processor. See our Privacy policy for full details.

Yes — create as many classes as your plan allows. Each class has its own student list, schedule, attendance history and payment settings.

Rooms let you assign a physical space (e.g. "Main Hall", "Studio A") to each weekly slot. Clubroll prevents double-booking — if a room is already in use at that time, it blocks the second assignment and shows a conflict warning.

Venues store full location info for each place your club meets — address, map pin, disabled access, parking, AED location, and the nearest hospital, defibrillator and police station with distances. Safety info is always at hand for coaches and can be shared with parents.

Yes — use the Events section. Events can be single-day or multi-day with multiple occurrences (e.g. a dress rehearsal + two show dates). Each event has its own ticket types, sign-up list, and booking management. Events appear on the calendar automatically.

Create an interest list for a class or session you're thinking of running. Share the public link and let people register their interest. Set a threshold (e.g. 10 people) — once you've hit it, you can launch the class and notify everyone on the list automatically.

Open Attendance → Kiosk on any device at your venue. Students tap their name to check themselves in — no login required. You can also mark attendance manually from the register view. All attendance is stored and exportable.

Yes — the Today view (Dashboard → Today) shows every class scheduled for the day with its time, room, enrolment count and live check-in progress. Tap any class to go straight to the register.